The exams for Customer Service & Sales and Business of Retail are proctored exams. If you are taking them as part of a group, your teacher or administrator will set up a time for the exam. If you are taking them as an individual, you’ll set up a time with a remote proctor.

At the time of your exam, you’ll click TAKE EXAM on your dashboard. You’ll be prompted to enter an activation code, which your proctor will provide. These exams are timed, so your session will end when you are out of time. If you have an accommodation for extra time, your time will automatically be extended.

The exams for Warehousing, Inventory, & Logistics and Retail Industry Fundamentals are not proctored. You can take them at your convenience by clicking TAKE EXAM on your dashboard.

There is one retake exam included with each unproctored exam, so if you fail the exam the first time, you can retake it. If you fail the exam a second time, you can purchase an Exam Retake.